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Return & Refund Policy


When shopping with us you are covered by our Buyer Protection: Money Back Guarantee!

PLEASE READ CAREFULLY...

IF YOU REQUIRE AN ORDER CANCELLATION, RETURN OR REFUND, PLEASE START BY WRITING US HERE: connect@writingsonthewall.store

Please, don't take advantage of small businesses. Small business is the backbone of every country. Thank you for your purchase, your trust, and your honesty. Now, our attorney wants us to include formal language below.


CANCELLATIONS

If you wish to cancel your order, you can do the same before the order is shipped. We would not be able to cancel the orders which are already shipped.


RETURNS

Because our products are made to order we do not offer returns for change of mind and all sales are final. If you still do not wish to keep the product, you shall have to send the product back to us at our Fulfillment & Trading Office in China. We do not cover return postage/shipment fees. That has to be borne by the customer.

If you refuse to accept the order delivery, same shall not be considered as a 'Return' and we won't be able to guarantee any refunds in this case. If you do not wish to keep the order, please return it to us as suggested above. 

Once the item is received at our fulfillment office, we will initiate your refund or exchange, whichever is agreed upon with you. All the decisions shall be taken on a case by case basis. 

 

REFUNDS

Because of our production process, we currently do not offer refunds. Only under circumstances where we made a mistake or the product is damaged or has any issues, we will consider making a refund/exchange. We will require you to first send us a picture showing the damage/problem and upon inspection, we will let you know whether it fits our criteria for return/refund/exchange. If approved, we may ask you to send the product back to us at our Fulfillment & Trading Office in China (only if the same is required by our team). This will be reviewed on a case by case basis. If approved, you will be issued a full refund minus shipping/overhead costs, if any.

IF YOU REQUIRE A RETURN OR REFUND, PLEASE START BY WRITING US HERE WITHIN 5 DAYS OF RECEIVING YOUR ORDER:

connect@writingsonthewall.store